What Are the Differences Between ISO 20000-1 and ISO 20000-2?
ISO 20000-1 and ISO 20000-2 complement each other in enhancing IT service management systems. While ISO 20000-1 is a mandatory requirement for certification, ISO 20000-2 serves as a guidance document to support organizations in effective implementation. Organizations striving for excellence in ITSM should use both standards strategically to achieve compliance and improve service quality. Consulting an ISO 20000 consultant can help businesses navigate the implementation and certification process more efficiently.