How Robotic Process Automation is Changing The Telecom Industry

With more and more devices connected to the internet (not just phones, printers and computers but "smart" ovens and thermostats), Telecom, 5G and edge computing are becoming more diverse and essential. With the sharp increase in demand comes more ways for providers to monetize services and more difficulties to overcome. User support and fulfilling orders are becoming ever more complex, even for functions that were once considered basic fundamentals.

RPA use cases in telecommunications are becoming a popular option for many telecom providers to streamline processes. This is also happening because RPA can be used at many levels of telecom operations.