Providing care and support for differently-abled individuals is a job that demands compassion, responsibility and skills. A large government scheme like the National Disability Insurance Scheme (NDIS) , that involves hundreds of service providers and thousands of care workers requires consistent quality checks and constant improvements. The NDIS Quality and Safeguards Commission is the agency that is in charge of improving the quality and safety of NDIS supports and services. The agency has developed NDIS Quality and Safeguarding Framework to ensure that proper guidelines and safety requirements are in place to ensure the quality of services and supports provided by the NDIS.

High intensity daily personal activities are one such category of support that requires the service providers to comply with strict practice standards by the Commission. These are activities that involve some of the highest risks for NDIS participants, workers and others. These are a group of complex supports where the NDIS providers must hire and source workers with relevant knowledge and skills.

Complex Bowel Care, Enteral Feeding and Management, Severe Dysphagia Management, Tracheostomy care, Urinary Catheter Care, Ventilation, Subcutaneous injections and Managing Diabetes are some of the high intensity daily personal activities listed by the Commission that demands certain skills and competencies for the support workers. The Department of Social Services has even developed detailed skills descriptors for the workers managing these activities in consultation with disability experts. These skill descriptors can be used as a frame of reference by the service providers and auditors to ensure that quality and safety is never compromised in supports delivered.

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