The term "E-commerce logistics" is used to describe the transportation and supply chain management processes that facilitate the flow of commodities and services in the e-commerce sector.
It involves the preparation, implementation, and management of the physical, informational, and monetary processes necessary to complete an online purchase and has it delivered to the customer.
E-commerce logistics involves various tasks, including order processing, inventory management, warehousing, packaging, transportation, last-mile delivery, and returns management. It requires efficient coordination and integration of these activities to ensure timely and accurate delivery of products to customers, as well as efficient handling of returns and exchanges.
E-commerce logistics is critical to the success of online stores and marketplaces because it affects the bottom line, consumer loyalty, and the value of the company's identity. It presents its own set of difficulties, such as dealing with large numbers of orders, satisfying customers' demands for speedy deliveries, processing refunds, and coordinating among a wide variety of parties in the supply chain.
E-commerce logistics companies may provide services such as order delivery, cross-border logistics, reverse logistics, and value-added services like packing, labeling, and customization that are specifically designed to meet the needs of online retailers. To further streamline processes and enhance the client service they provide, they may implement cutting-edge technologies like e-commerce platforms, TMS, WMS, and last-mile delivery solutions