Complaint Management System to lower your response and closure times

With CQ Complaint Management Solution, we ensure companies have comprehensive control over how customer complaints are collected, tracked and addressed in compliance with industry guidelines and regulations.

Besides regulatory compliance, an organization’s ability to deal with complaints effectively and proactively is critical for growth. With an automated platform for complaint handling, customer success leaders can work collaboratively with field sales and services, quality, engineering, and operations leaders to address a customer complaint timely and efficiently. CQ’s Complaint Management solution also drives Continuous Improvement (CI) of processes and workflows and comes with embedded intelligence that drives automation and efficiency. With our automated decision tree and regulatory reporting, the process of submitting a complaint to the FDA or other regulatory authorities saves valuable time for both the quality and regulatory affairs team.