Author: surveysensum

It’s costlier to acquire a new client than to retain one. So in this blog, we discuss how your business can use improve your improve customer retention with VOC.Did you... Read More

Along with high response rate, real-time feedback, and affordability, there are many other benefits of WhatsApp surveys.Let’s learn about them WhatsApp is accessible on all smartphones, tablets, and the web. All... Read More

Automotive companies have invested billions of dollars to get ahead of the competition, focusing on the quality of vehicles, features, design, performance, fuel potential, comfort, value for money, and many... Read More

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? You’ll be glad, right? Every customer wants their issues to... Read More

A 5-point NPS scale is navigating through the metric system nowadays. Many organizations have started using it on their mobile surveys and many are in the process of adapting it.... Read More

The right way to launch an NPS program – with SurveySensum NPS is more than just a number! It gives you opportunities for improvements, reduces customer churn, boosts loyalty, gauges customer... Read More

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc. And... Read More