AI Customer Experience Decoded: From Basic Chat to Personal Concierge

In today’s digital landscape, the way businesses interact with customers is undergoing a remarkable transformation. Did you know that 67% of customers now engage with AI-powered solutions during their service experiences? This shift signifies a fundamental change in customer engagement, moving beyond simple chatbots to sophisticated AI systems that provide personalized assistance. The evolution of AI in customer experience has been significant, driven by advanced algorithms that analyze customer behaviour, predict needs, and deliver tailored solutions in real-time. In this blog, we will explore how AI is reshaping customer experiences, the foundational elements necessary for successful implementation, and the measurable impacts on business outcomes. Read complete article at selectiva.com.