Many providers are rushing to adopt mobile patient outreach tools, and who can blame them: These solutions promise to streamline processes, reduce administrative staff workloads, and minimize appointment no-shows.

However, there is one big catch: When implemented as one-offs, these point solutions have a glaring downside: Many of these point solutions lack integration with back-end systems, creating a whole new problem for providers.
For example, a patient named Carol receives two reminders over the course of a month: “It is time to schedule an appointment for your physical with Dr. Brown. Please call the office.”